Terms & Conditions:

Use of this Website is subject to the following Terms and Conditions (TAC). GIBUI may revise these TAC from time to time by updating this posting, with the revised TAC taking effects for all users as of the date stated on the posting. Consequently, users should consult the TAC regularly.

Please read these TAC carefully before using the Website. Users expressly acknowledge that they are aware of these TAC and have had access to the same upon entering the Website. Consequently, by using the Website, users signify their assent and agreement to these TAC. If the user does not agree to these TAC, then the user is not authorised to continue consultation and access of the Website.

Use of Website Materials:

Astrid Biemel has created this Website to provide information about its company and products for users personal use. Users may download one computer copy or print one copy of the material on this Website for their own Non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark are preserved intact and are not modified, deleted or changed.

Unless otherwise stated, Users should assume that everything they see or read on the Website (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, written and other materials) are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.

Users are not authorised to sell, reproduce, distribute, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any GIBUI material in any way for any public or commercial purposes.

Furthermore, GIBUI material may not be displayed or communicated on any other web site, in a networked computer environment or other digital support for any purpose whatsoever. In the event of breach of any of these Terms, Users' permission to use GIBUI material will automatically terminate and any copies made of GIBUI material must be immediately destroyed.

Any unauthorised use of GIBUI material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Pricing Policy:

Prices on the website are in Euros and include German VAT at the applicable rate. For orders outside the EU, German VAT at the rate of 19% will be deducted at the time of payment.

Please note: Orders outside the EU cannot be placed through the website, but can only be sent to us by email.

All prices and offers are valid as announced from time to time. The Euro price of a product displayed on the website at the time of order acceptance will be honored unless there is an obvious or technical error.

Orders:

All orders are subject to acceptance and availability.

You select the products you want to buy and add them to the “bag”. Up until the time the order is made you may change the contents of the bag and you may on an ongoing basis check the contents of the bag and the price of the products. Please note, that items in your bag are not reserved and may be purchased by other customers. Any additional payments for e.g. freight will not be calculated until immediately before you are ready to pay.

Once you are ready to order, you click “go to checkout” where you enter your name, address, email, telephone number, select type of delivery, and enter your payment information. You may change the contents of your basket right up until the time to confirm your purchase.

The purchase is confirmed by clicking the button “Continue to Payment”. Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Your order is subsequently approved, cf. below, and confirmation will be sent to you via email.

Acceptance of Order:

Acceptance of your order and completion of the contract between you and Gibui will be completed when we email you to confirm that the goods have been dispatched.

We reserve the right not to accept your order if, for example, we are unable to obtain authorization for payment, if shipping restrictions apply to a particular item, if the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or if you do not meet the eligibility criteria set out within the TAC.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Website whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Payment:

Payment through our online store is currently only through PayPal. Other payment methods, such as by credit card or bank transfer are only available for orders placed by email.

We take all reasonable steps to keep our website secure. In addition, we will take all reasonable care, as far as is within our power, to keep the details of your order and payment secure, but we cannot be held liable for any loss you suffer if a third party gains unauthorized access to information you provide when accessing or placing an order on the Website.

Delivery & Shipping:

We ship orders with UPS, GLS or DHL. Pickup is at our showroom address in Wiesbaden, Germany.

We ship all orders within 1-3 days after issuing the order confirmation, unless otherwise stated. An estimated delivery date and tracking information will be provided along with the invoice for your order. Your order will be delivered in accordance with your chosen delivery method.

You can find more information regarding in our shipping & returns information banner on our website.

Right of Cancellation:

If you make a purchase directly through the website, you have a 14-day right of cancellation, calculated from the day you received the product. If you wish to exercise your right of cancellation, you must inform us before the end of the cancellation period.

This right does not apply to special sizes and special orders, including custom-made products.

The period for exercising the right of cancellation begins on the day you receive the product. You can exercise your right of cancellation without giving any reason by informing us of your decision by letter or email.

Please notify us of your cancellation by e-mail to the following address:

Astrid Biemel - GIBUI

Neubauerstr.10

65193 Wiesbaden

Germany

E-mail: info@gibui-jewellery.com

If you exercise your right of cancellation, you must return the product to us. You must return the product immediately and no later than 14 days after you have notified us that you wish to cancel the purchase. However, we do not accept returns of products that have been sent back COD or without postage.

The product in question may be returned to the same address as above.

Documentation may be demanded proving that the product was sent prior to expiry of the time limit. If the product is to be sent, it must be packaged in a responsible manner. You have the risk of the product during transportation and are responsible for ensuring that the package/product arrives undamaged.Consequently, you should save postal receipts and any track and trace number.

We also ask that you include a copy of the order confirmation or other documentation of your purchase and return the product in its original packaging.

You will be responsible for the cost of returning a product if you cancel the purchase.

Products must be returned in a good and undamaged condition. If returned products show signs of damage or use, other than what is required to establish the nature, characteristics and functioning of the product, you will be liable for any loss of value of such product.

You may thus lose the right in full or in part to have the purchase price refunded. We will estimate the value on the basis of a specific assessment of the returned product.

If you decide to withdraw from the contract in accordance with the above, we will refund the purchase price together with the original freight costs (however, not any additional costs incurred as a consequence of you opting for a type of delivery other than the least expensive type of standard delivery) less any loss of value.

Payment for the product will be refunded as soon as possible and in any event no later than 14 days after we have received your notification on cancellation. However, we reserve the right to withhold such refund until we have received the product(s) for inspection or until you have supplied evidence of having returned the product, whichever is the earliest.

The amount will always be refunded to the same payment method you used to make the purchase.

Return & Exchanges:

Standard orders placed via the website can be returned or exchanged within 14 days from delivery date.We will cover the shipping costs related to the return or exchange.

If you wish to return or exchange your order please send your inquiry to info@gibui-jewellery.com, and we will take care of your request as soon as possible.

Please note that custom sizes and special orders including bespoke pieces are not eligible for return.

Defects:

When you buy a product on www.gibui-jewellery.com you have a two-year right to file a complaint counting from the delivery date.

This means that for up to two years after you have received the product, you may have the product repaired, exchanged or you may have a refund or a reduction of the purchase price if the product is defect and depending on the situation at hand.

Damage to the product caused by accidents, use of the product in an unintentional manner, incorrect use or abuse or other tortious conduct is not covered by the right to complain. If you find that your order is defect, you must file a complaint by e-mail to info@gibui-jewellery.com within a reasonable time.

Where the complaint is made within two months of the detection hereof such complaint will always be considered to have been made in due time. Your complaint shall be filed no later than 24 months after the delivery date. In your complaint, please state your order number and describe the defect in your product.

Always ensure to have the enclosed postal receipt stamped and signed at the post office when you hand in the package. This is your proof that the package has been returned to us and in such case you will not be liable in the event that the package is not received at Gibui. Please keep the postal receipt until you receive information from Gibui that your returned package has been received and processed.

Privacy Policy:

Gibui collects and processes personal information about costumers and visitors of the Website. All collection and processing of personal data through the Website happens in accordance with Gibui’s PRIVACY POLICY

Cookies:

Certain parts of the Website uses cookies to keep track of your visit and to help you navigate between sections. Gibui has a section on cookies found in our PRIVACY POLICY, which applies to the use of cookies on the Website.

Security:

The Site has security measures, such as passwords and firewalls, in place to prevent the loss, misuse, and alteration of information under our control.

However, we cannot guarantee that these measures are or will remain adequate. However, we take data security very seriously and will make every reasonable effort to protect the integrity of the information you provide to us.

Our Liability:

We warrant to you that any product purchased from us through our Website is of satisfactory quality and reasonably fit for the purposes for which products of the kind are commonly supplied.

Every care has been taken in the preparation of the content of this Website to ensure that the items and terms are described accurately. There may, however, from time to time be technical inaccuracies and/or typographical errors.

There may be slight variations from time to time in style or colour reproduction or in text descriptions. As the actual colours you will see will depend on your monitor, we are unable to promise or guarantee that your monitor's display of any colour will actually reflect the colour of the product delivered to you.

To the extent permitted by law, we shall not be liable for any claims either direct or in terms of consequential loss relating to the accuracy of the information contained in any of the sections of this Website, whether this arises from breach of duty, breach of contract, negligence or any other way.

We are not liable for any use of the products if you use them for other purposes than they are made for. The products are not suitable for children under three years. The products contain small parts.

We are not responsible for indirect losses.

Our liability is in any case strictly limited to the purchase price of the product you purchased.

Written Communication:

Applicable laws require that some of the information or communication we send to you should be in writing.

When using our Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our Website.

For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communication that we provide to you electronically comply with any legal requirement that such communication be in writing.

This condition does not affect your statutory rights.

Transfer of rights and obligations:

The Contract between you and us is binding on you and us. You may not transfer, assign, encumber or otherwise dispose of the Contract or your obligations under the Contract without our prior written consent.

Law and Jurisdiction:

All sales contracts for the purchase of products via our website are governed by the laws of the Federal Republic of Germany, excluding the mandatory provisions of international private law.



Such contracts and any disputes or claims arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by German law.

Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the German courts.

Alternative Dispute Resolution :

The European Commission provides a platform for online dispute resolution (OS), which can be found at http://ec.europa.eu/consumers/odr/. Consumers have the possibility to use this platform for the settlement of their disputes. We are generally willing to participate in an out-of-court dispute resolution procedure.
 


Status: April 2022